> ## Documentation Index
> Fetch the complete documentation index at: https://docs.monieswitch.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> We're always here to help.

<CardGroup cols={2}>
  <Card title="Getting Started" href="/quickstart" icon="play">
    If you're new to Monieswitch, the easiest way to get started is with this
    quickstart.
  </Card>

  <Card title="Tutorials and Guides" href="/guides" icon="book">
    Explore step-by-step tutorials, best practices, and detailed guides to master all Monieswitch features
  </Card>
</CardGroup>

### Getting Help

<CardGroup cols={2}>
  <Card title="Help Center" icon="book-open" href="https://monieswitch.com/contact">
    Browse our comprehensive knowledge base and frequently asked questions.
  </Card>

  <Card title="Live Chat" icon="message-circle">
    Chat with our support team directly through the platform dashboard.
  </Card>

  <Card title="Email Support" icon="mail" href="mailto:support@monieswitch.com">
    Send detailed inquiries to [support@monieswitch.com](mailto:support@monieswitch.com) for comprehensive
    assistance.
  </Card>

  <Card title="Developer Docs" icon="code" href="/api-reference/introduction">
    Access technical documentation and API references for integration support.
  </Card>
</CardGroup>

### Support Channels

**For Immediate Assistance:**

* **Live Chat**: Available 24/7 through your dashboard
* **Phone Support**: 1-800-SUPPORT (Mon-Fri, 9 AM - 6 PM EST)

**For Detailed Inquiries:**

* **Email**: [support@monieswitch.com](mailto:support@monieswitch.com)
* **Business Inquiries**: [sales@monieswitch.com](mailto:sales@monieswitch.com)

### What to Include in Your Request

<Tip>Providing detailed information helps us resolve your issue faster.</Tip>

When contacting support, please include:

* **Account Information**: Your merchant/customer ID
* **Issue Description**: Clear explanation of the problem
* **Error Messages**: Any error codes or messages you've encountered
* **Screenshots**: Visual evidence of the issue (if applicable)
* **Steps to Reproduce**: What actions led to the problem
* **Expected vs Actual**: What you expected to happen vs what actually occurred

### Response Times

| Support Channel  | Response Time | Availability             |
| ---------------- | ------------- | ------------------------ |
| Live Chat        | Immediate     | 24/7                     |
| Email Support    | 4-6 hours     | Business Days            |
| Technical Issues | 2-4 hours     | 24/7                     |
| Phone Support    | Immediate     | Mon-Fri, 9 AM - 6 PM EST |