Getting Help

Support Channels

For Immediate Assistance:
  • Live Chat: Available 24/7 through your dashboard
  • Phone Support: 1-800-SUPPORT (Mon-Fri, 9 AM - 6 PM EST)
For Detailed Inquiries:

What to Include in Your Request

Providing detailed information helps us resolve your issue faster.
When contacting support, please include:
  • Account Information: Your merchant/customer ID
  • Issue Description: Clear explanation of the problem
  • Error Messages: Any error codes or messages you’ve encountered
  • Screenshots: Visual evidence of the issue (if applicable)
  • Steps to Reproduce: What actions led to the problem
  • Expected vs Actual: What you expected to happen vs what actually occurred

Response Times

Support ChannelResponse TimeAvailability
Live ChatImmediate24/7
Email Support4-6 hoursBusiness Days
Technical Issues2-4 hours24/7
Phone SupportImmediateMon-Fri, 9 AM - 6 PM EST